Conference speakers:
key topics

We provide organisations with a range of high-energy motivational speeches, workshops, presentations and seminars on a number of key topics critical to the success of a branding or customer experience strategy. Click on the header to see more on each subject.

Advocacy: customer experience that turns customers into advocates
How do you create a customer experience that creates a level of customer satisfaction that is so strong that customers become your best advocates?

The people factor: getting your employees to ‘live the brand’
How do you turn your brand values into brand behaviours? How do you energize and engage your people to ’live your brand’ and translate these values into a differentiated customer experience that commands the loyalty of your most important customers?

Uncommon practice: daring to be different.
More than ever before, business success depends on standing out from the crowd and delivering authentic experiences that create customer advocacy. What do leaders of great brands do differently from less successful companies? How do they create both a compelling employee experience and customer experience that commands a high level of loyalty from each?

See, feel, think, do: harnessing the power of instinct in business
How do entrepreneurs and leaders of highly successful companies use the power of instinct to develop new opportunities and avoid downturns? How do you use instinct to turn poor customer experiences into new business innovations?

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See more on Customer Experience Management workshops
For speaking engagements email Janine Dyer or call +44 (0) 207 064 4775

Conference speakers: key topics

Conference speakers:
key topics