Customer experience speakers:
Shaun Smith
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One of the world’s leading customer experience speakers Shaun Smith is widely regarded as one of the top business speakers and experts on customer experience and brand leadership. Over the last few years, he has been a key catalyst in expanding management focus from the tactical issues of customer service to the much wider and strategic issue of customer experience. He has developed some of the latest thinking and practice around this subject, focusing in particular on how organisations can achieve brand differentiation and long-term customer loyalty through the customer experience. Over the last 25 years, he has built up a wealth of practical experience with organisations throughout Europe, Asia Pacific and the US, working with senior executive teams on key issues such as brand strategy and implementation, leadership, customer experience and organisational alignment. Shaun has worked within a diverse range of sectors, including both business-to-business and business-to-consumer organisations. These include retail, telecoms, travel, leisure, professional and financial services, technology, automotive, manufacturing and the public sector. Shaun has featured a number of times on the ‘Ask the Expert’ programme on CNBC and makes frequent appearances at conferences worldwide as a customer experience speaker and key note presenter. He is an established author on the subject and has been rated as one of Britain’s best customer experience speakers.* Shaun is a Fellow of the Professional Speakers Association and a Member of the International Federation for Professional Speakers. See more See more on Customer Experience Management workshops *Guide to the best business speakers in Britain’ published by Speakers for Business |
“The audience reaction was overwhelming: never before have we had a speaker whose rating has consistently gone off the end of the scale!” See more
See Shaun in action |
Shaun Smith was awarded the PSAE (Professional Speakers Association Award of Excellence) by PSA Fellows at the recent annual convention in London. The PSAE is awarded to those people who have achieved distinction as a speaker and is the highest level of the association.