Testimonials

I have worked with many consultants, but Smith+co are unquestionably the best. Based on the very first workshop they conducted for us, our organization became smarter about our customers and keenly aware of the gaps in our current servicing of them, vis-à-vis their expectations.

smith+co’s holistic approach and indepth experience convinced us to take on a large-scale customer experience project with them, but it was also their flexibility and direct style that won them the business. All of those characteristics remained front and center as we worked through the design and implementation phases. They provided excellent support for the duration of our engagement. We requested many changes, from scope to timing to budget and back again; the response was always swift, professional and helpful. It was a true pleasure to work with Shaun and his team. I would hire them again in an instant.

Susan Phillips, Former Vice President of Global Marketing at PayPal