CX Blog 2018-01-16T19:39:27+00:00

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Brands Need Causes

How not to forget business essentials
Sophie Langham | Jun 06 2017 | Comments off
It might sound like an extract from a socialist party manifesto, but it turns out that 63% of consumers believe brands have a responsibility to give back to society. Recent MediaCom research also found that half of their 2000 interviewees would pay more for a brand that supports a cause that is important to them.

Hubris and Humility

By | Aug 10 2017| have just reported on a customer experience survey conducted by Capgemini with 450 executives and 3,300 consumers across eight countries. Whilst the
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How Iconic Brands Market Themselves

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Neglecting Your Contact Centre

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Hubris and Humility

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