smith+co http://www.smithcoconsultancy.com Customer experience consultancy. Defining your customer experience from Shaun Smith + Co. Shaun Smith helps companies create a customer experience that differentiates the brand and builds customer loyalty. Fri, 03 May 2013 06:34:43 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Does ‘Showrooming’ mean the end of retail? http://www.smithcoconsultancy.com/2013/04/does-showrooming-mean-the-end-of-retail/?utm_source=rss&utm_medium=rss&utm_campaign=does-showrooming-mean-the-end-of-retail http://www.smithcoconsultancy.com/2013/04/does-showrooming-mean-the-end-of-retail/#comments Mon, 22 Apr 2013 23:44:21 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1521 http://www.smithcoconsultancy.com/2013/04/does-showrooming-mean-the-end-of-retail/feed/ 0 Stick to your purpose http://www.smithcoconsultancy.com/2013/02/stick-to-your-purpose/?utm_source=rss&utm_medium=rss&utm_campaign=stick-to-your-purpose http://www.smithcoconsultancy.com/2013/02/stick-to-your-purpose/#comments Wed, 27 Feb 2013 06:11:36 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1515 http://www.smithcoconsultancy.com/2013/02/stick-to-your-purpose/feed/ 0 Naked Ambition http://www.smithcoconsultancy.com/2013/01/naked-ambition/?utm_source=rss&utm_medium=rss&utm_campaign=naked-ambition http://www.smithcoconsultancy.com/2013/01/naked-ambition/#comments Wed, 02 Jan 2013 07:32:45 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1512 http://www.smithcoconsultancy.com/2013/01/naked-ambition/feed/ 0 Customer Experience – On Purpose http://www.smithcoconsultancy.com/2012/12/customer-experience-on-purpose/?utm_source=rss&utm_medium=rss&utm_campaign=customer-experience-on-purpose http://www.smithcoconsultancy.com/2012/12/customer-experience-on-purpose/#comments Sat, 15 Dec 2012 02:39:03 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1508 http://www.smithcoconsultancy.com/2012/12/customer-experience-on-purpose/feed/ 0 The Power of Social Media http://www.smithcoconsultancy.com/2012/09/the-power-of-social-media/?utm_source=rss&utm_medium=rss&utm_campaign=the-power-of-social-media http://www.smithcoconsultancy.com/2012/09/the-power-of-social-media/#comments Sun, 16 Sep 2012 10:44:26 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1498 http://www.smithcoconsultancy.com/2012/09/the-power-of-social-media/feed/ 0 Do you love your bank? http://www.smithcoconsultancy.com/2012/03/do-you-love-your-bank/?utm_source=rss&utm_medium=rss&utm_campaign=do-you-love-your-bank http://www.smithcoconsultancy.com/2012/03/do-you-love-your-bank/#comments Tue, 27 Mar 2012 09:54:18 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1461 http://www.smithcoconsultancy.com/2012/03/do-you-love-your-bank/feed/ 0 What’s the biggest obstacle to implementing customer experience successfully? http://www.smithcoconsultancy.com/2012/01/whats-the-biggest-obstacle-to-implementing-customer-experience-successfully/?utm_source=rss&utm_medium=rss&utm_campaign=whats-the-biggest-obstacle-to-implementing-customer-experience-successfully http://www.smithcoconsultancy.com/2012/01/whats-the-biggest-obstacle-to-implementing-customer-experience-successfully/#comments Mon, 02 Jan 2012 00:03:41 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1450 http://www.smithcoconsultancy.com/2012/01/whats-the-biggest-obstacle-to-implementing-customer-experience-successfully/feed/ 0 Innovate the experience, not just the product http://www.smithcoconsultancy.com/2011/09/bold-innovation/?utm_source=rss&utm_medium=rss&utm_campaign=bold-innovation http://www.smithcoconsultancy.com/2011/09/bold-innovation/#comments Mon, 26 Sep 2011 14:55:44 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1442 http://www.smithcoconsultancy.com/2011/09/bold-innovation/feed/ 0 Creating dramatically different customer experiences http://www.smithcoconsultancy.com/2011/08/creating-dramatically-different-customer-experiences/?utm_source=rss&utm_medium=rss&utm_campaign=creating-dramatically-different-customer-experiences http://www.smithcoconsultancy.com/2011/08/creating-dramatically-different-customer-experiences/#comments Wed, 03 Aug 2011 10:21:17 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1428 http://www.smithcoconsultancy.com/2011/08/creating-dramatically-different-customer-experiences/feed/ 0 Aligning the employee and customer experiences http://www.smithcoconsultancy.com/2011/06/bold-hr/?utm_source=rss&utm_medium=rss&utm_campaign=bold-hr http://www.smithcoconsultancy.com/2011/06/bold-hr/#comments Mon, 13 Jun 2011 10:46:32 +0000 Shaun Smith http://www.smithcoconsultancy.com/?p=1404 http://www.smithcoconsultancy.com/2011/06/bold-hr/feed/ 0