smith+co http://www.smithcoconsultancy.com Customer experience consultancy. Defining your customer experience from Shaun Smith + Co. Shaun Smith helps companies create a customer experience that differentiates the brand and builds customer loyalty. Wed, 25 Jan 2012 06:22:55 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 What’s the biggest obstacle to implementing customer experience successfully? http://www.smithcoconsultancy.com/2012/01/whats-the-biggest-obstacle-to-implementing-customer-experience-successfully/?utm_source=rss&utm_medium=rss&utm_campaign=whats-the-biggest-obstacle-to-implementing-customer-experience-successfully http://www.smithcoconsultancy.com/2012/01/whats-the-biggest-obstacle-to-implementing-customer-experience-successfully/#comments Mon, 02 Jan 2012 00:03:41 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1450 http://www.smithcoconsultancy.com/2012/01/whats-the-biggest-obstacle-to-implementing-customer-experience-successfully/feed/ 0 Innovate the experience, not just the product http://www.smithcoconsultancy.com/2011/09/bold-innovation/?utm_source=rss&utm_medium=rss&utm_campaign=bold-innovation http://www.smithcoconsultancy.com/2011/09/bold-innovation/#comments Mon, 26 Sep 2011 14:55:44 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1442 http://www.smithcoconsultancy.com/2011/09/bold-innovation/feed/ 0 Creating dramatically different customer experiences http://www.smithcoconsultancy.com/2011/08/creating-dramatically-different-customer-experiences/?utm_source=rss&utm_medium=rss&utm_campaign=creating-dramatically-different-customer-experiences http://www.smithcoconsultancy.com/2011/08/creating-dramatically-different-customer-experiences/#comments Wed, 03 Aug 2011 10:21:17 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1428 http://www.smithcoconsultancy.com/2011/08/creating-dramatically-different-customer-experiences/feed/ 0 Aligning the employee and customer experiences http://www.smithcoconsultancy.com/2011/06/bold-hr/?utm_source=rss&utm_medium=rss&utm_campaign=bold-hr http://www.smithcoconsultancy.com/2011/06/bold-hr/#comments Mon, 13 Jun 2011 10:46:32 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1404 http://www.smithcoconsultancy.com/2011/06/bold-hr/feed/ 0 Leaders need to lift their gaze from their numbers to their purpose… http://www.smithcoconsultancy.com/2011/05/bold-vision/?utm_source=rss&utm_medium=rss&utm_campaign=bold-vision http://www.smithcoconsultancy.com/2011/05/bold-vision/#comments Mon, 23 May 2011 10:18:52 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1388 http://www.smithcoconsultancy.com/2011/05/bold-vision/feed/ 0 It’s time for a radical and remarkable approach to marketing… http://www.smithcoconsultancy.com/2011/04/bold-marketing/?utm_source=rss&utm_medium=rss&utm_campaign=bold-marketing http://www.smithcoconsultancy.com/2011/04/bold-marketing/#comments Thu, 28 Apr 2011 14:12:51 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1378 http://www.smithcoconsultancy.com/2011/04/bold-marketing/feed/ 0 Redesigning the reading experience http://www.smithcoconsultancy.com/2011/04/redesigning-the-reading-experience/?utm_source=rss&utm_medium=rss&utm_campaign=redesigning-the-reading-experience http://www.smithcoconsultancy.com/2011/04/redesigning-the-reading-experience/#comments Wed, 13 Apr 2011 09:34:34 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1375 http://www.smithcoconsultancy.com/2011/04/redesigning-the-reading-experience/feed/ 0 Beat the retail blues http://www.smithcoconsultancy.com/2011/03/beat-the-retail-blues/?utm_source=rss&utm_medium=rss&utm_campaign=beat-the-retail-blues http://www.smithcoconsultancy.com/2011/03/beat-the-retail-blues/#comments Mon, 07 Mar 2011 16:20:12 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1342 http://www.smithcoconsultancy.com/2011/03/beat-the-retail-blues/feed/ 0 Focus on the dollars, not the dimes http://www.smithcoconsultancy.com/2010/12/focus-on-the-dollars-not-the-dimes/?utm_source=rss&utm_medium=rss&utm_campaign=focus-on-the-dollars-not-the-dimes http://www.smithcoconsultancy.com/2010/12/focus-on-the-dollars-not-the-dimes/#comments Tue, 21 Dec 2010 16:49:25 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1329 http://www.smithcoconsultancy.com/2010/12/focus-on-the-dollars-not-the-dimes/feed/ 0 Creating an engaging employee experience http://www.smithcoconsultancy.com/2010/10/creating-an-engaging-employee-experience/?utm_source=rss&utm_medium=rss&utm_campaign=creating-an-engaging-employee-experience http://www.smithcoconsultancy.com/2010/10/creating-an-engaging-employee-experience/#comments Fri, 29 Oct 2010 10:41:06 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1317 http://www.smithcoconsultancy.com/2010/10/creating-an-engaging-employee-experience/feed/ 0