http://www.smithcoconsultancy.com Customer experience consultancy. Defining your customer experience from Shaun Smith + Co. Shaun Smith helps companies create a customer experience that differentiates the brand and builds customer loyalty. Mon, 23 Aug 2010 07:35:09 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 http://www.smithcoconsultancy.com/2010/08/authenticity-you-can%e2%80%99t-force-it-fake-it-or-fudge-it/ http://www.smithcoconsultancy.com/2010/08/authenticity-you-can%e2%80%99t-force-it-fake-it-or-fudge-it/#comments Mon, 23 Aug 2010 07:27:06 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1265 http://www.smithcoconsultancy.com/2010/08/authenticity-you-can%e2%80%99t-force-it-fake-it-or-fudge-it/feed/ 0 http://www.smithcoconsultancy.com/2010/07/the-ice-cream-and-the-airliner-which-carries-the-most-value/ http://www.smithcoconsultancy.com/2010/07/the-ice-cream-and-the-airliner-which-carries-the-most-value/#comments Tue, 20 Jul 2010 12:33:26 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1259 http://www.smithcoconsultancy.com/2010/07/the-ice-cream-and-the-airliner-which-carries-the-most-value/feed/ 0 http://www.smithcoconsultancy.com/2010/06/how-to-turn-love-into-money/ http://www.smithcoconsultancy.com/2010/06/how-to-turn-love-into-money/#comments Mon, 21 Jun 2010 08:01:32 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1252 http://www.smithcoconsultancy.com/2010/06/how-to-turn-love-into-money/feed/ 0 http://www.smithcoconsultancy.com/2010/03/when-is-a-store-not-a-store-%e2%80%93-the-next-stage-of-the-retail-customer-experience/ http://www.smithcoconsultancy.com/2010/03/when-is-a-store-not-a-store-%e2%80%93-the-next-stage-of-the-retail-customer-experience/#comments Mon, 29 Mar 2010 07:01:58 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1246 http://www.smithcoconsultancy.com/2010/03/when-is-a-store-not-a-store-%e2%80%93-the-next-stage-of-the-retail-customer-experience/feed/ 0 http://www.smithcoconsultancy.com/2010/03/fix-it-or-feature-it-turn-your-customer-experience-into-a-talking-point/ http://www.smithcoconsultancy.com/2010/03/fix-it-or-feature-it-turn-your-customer-experience-into-a-talking-point/#comments Mon, 22 Mar 2010 07:00:34 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1242 http://www.smithcoconsultancy.com/2010/03/fix-it-or-feature-it-turn-your-customer-experience-into-a-talking-point/feed/ 0 http://www.smithcoconsultancy.com/2010/02/toyota-look-who-forgot-the-golden-rule/ http://www.smithcoconsultancy.com/2010/02/toyota-look-who-forgot-the-golden-rule/#comments Mon, 22 Feb 2010 17:47:30 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1236 http://www.smithcoconsultancy.com/2010/02/toyota-look-who-forgot-the-golden-rule/feed/ 0 http://www.smithcoconsultancy.com/2010/02/why-steve-jobs-doesnt-listen-to-customers/ http://www.smithcoconsultancy.com/2010/02/why-steve-jobs-doesnt-listen-to-customers/#comments Mon, 08 Feb 2010 10:46:47 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1232 http://www.smithcoconsultancy.com/2010/02/why-steve-jobs-doesnt-listen-to-customers/feed/ 0 http://www.smithcoconsultancy.com/2010/01/1229/ http://www.smithcoconsultancy.com/2010/01/1229/#comments Mon, 25 Jan 2010 07:29:29 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1229 http://www.smithcoconsultancy.com/2010/01/1229/feed/ 0 http://www.smithcoconsultancy.com/2009/12/ryanair-a-branded-customer-experience/ http://www.smithcoconsultancy.com/2009/12/ryanair-a-branded-customer-experience/#comments Mon, 21 Dec 2009 12:18:00 +0000 shaunsmith http://www.smithcoconsultancy.com/?p=1226 http://www.smithcoconsultancy.com/2009/12/ryanair-a-branded-customer-experience/feed/ 1 http://www.smithcoconsultancy.com/2009/11/the-power-of-word-of-mouth-from-the-ladies-who-lunch/ http://www.smithcoconsultancy.com/2009/11/the-power-of-word-of-mouth-from-the-ladies-who-lunch/#comments Sun, 01 Nov 2009 14:57:38 +0000 johnaves http://www.smithcoconsultancy.com/?p=1206 http://www.smithcoconsultancy.com/2009/11/the-power-of-word-of-mouth-from-the-ladies-who-lunch/feed/ 0