Events
Customer Experience Management seminars – a series of half-day events, co-hosted with IBM and Cincom, designed to give you a quick overview of how the right CEM strategy can deliver real ROI in even the most difficult times.
Getting it right: Attracting and retaining customers in a socially connected world –
in this Convergys breakfast briefing, Shaun Smith showed how companies such as Zappos and First Direct have turned customers into their most effective advocates.
in this Convergys breakfast briefing, Shaun Smith showed how companies such as Zappos and First Direct have turned customers into their most effective advocates.
BOLD Brands: How to be brave in business and win – in a seminar hosted by the London Business Forum, Shaun Smith turned the spotlight on those companies daring to be bold. This was the first public preview of the research for a new book, of the same title, to be published in 2011.
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Shaun Smith also presents frequent live webinars in which he shares his insight into designing and delivering a great customer experience. More dates will be announced in due course. |
If you would like to receive further information on future events, please contact us