Customer Experience Management seminarsA series of half-day events co-hosted by smith+co, IBM and Cincom |
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| When times are tough, the natural response is to cut back on spending. But by taking a longer-term view and making shrewd investment in the contact centre, organisations can save money and improve the customer experience. Even throughout the recent economic downturn, the customer experience remains one of the top reasons customers choose one company over competitors.
In a series of half-day seminars co-hosted by smith+co, IBM and Cincom, specialists from these and other well-known organisations share their insight into how Customer Experience Management can improve the loyalty of customers and boost bottom-line results, helping you discover ways to:
Presenters at previous seminars include: Shaun Smith of smith+co who has led the seminars and interactive panels. Shaun is one of the founders of the customer experience movement and a foremost expert in CEM and brand loyalty. Chris Goossens, Director of Customer Experience at TNT Express. Chris has been one of our keynote speakers and shared with us how TNT have succeeded in carving out a distinctive, highly-valued customer experience leading to market share growth. Trent Fulcher,Customer Experience Solutions Director with Cincom Systems. Formerly with PricewaterhouseCoopers, IBM and Microsoft, Trent is an internationally experienced management consultant, specialising in developing customer experience strategies. Rod Street is a partner in IBM’s consulting practice who has worked with many clients to help them transform their customer experience. He has been involved with customer management for over 20 years, presents frequently on customer and channel topics and has recently authored a book on multi-channel strategy. If you would like to receive further information on future seminars and events, please contact us. |