The support, guidance and direction given by smith+co have enabled us to create a positive change in the selling culture within the Waterstone’s business. The approach they took to create a full understanding of the Waterstone’s and bookselling culture before creating the training modules has ensured buy-in at all levels within the business.
David Rowntree, Divisional Director, Waterstone’s
Working with Shaun and his team has been an immensely valuable experience. They brought to the project passion with focus, expertise with practicality and a great sense of enthusiasm and fun. Their ability to quickly understand our business, work with us as a true partnership and bring something fresh and new to the table were critical to the success of our programme.
David Ashley, Head of Learning & Development, Waterstone’s
