<?xml version="1.0" encoding="UTF-8"?>
<urlset
      xmlns="http://www.sitemaps.org/schemas/sitemap/0.9"
      xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
      xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9
            http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd">
<!-- created with Free Online Sitemap Generator www.xml-sitemaps.com -->

<url>
  <loc>http://www.smithcoconsultancy.com/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/search</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/sitemap</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/useful-links/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-consultancy/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-clients/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/your-focus/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/conference-speaker/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-speakers/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/branding-speakers/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-conference-speaker/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-workshops/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-events/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/testimonials/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/customer-experience-articles/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/top-customer-experience-tips/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/customer-experience-management/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/customer-loyalty/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/customer-advocacy/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/organisational-alignment/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/employee-alignment/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/instinct-in-business/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideas/contact-centre-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-literature/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-literature/customer-experience-books/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-literature/managing-the-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-literature/uncommon-practice/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-literature/see-feel-think-do/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-literature/brand-articles/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cx-blog/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/listen/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/contact/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-events/cincom-ibm-seminar/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-events/bold-business/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/08/empathy-soft-skill-or-hard-headed/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/search/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/sitemap/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials-2/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials-3/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials-4/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials-5/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/virginia-choi/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/sally-hopgood/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/rob-smith/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/susan-johnson/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/jane-palmer/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/dave-dulson/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/vanessa-hamilton/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/janine-dyer/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/claudio-toyama/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/joe-espana/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/phil-dourado/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/peter-simpson/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/linda-moir/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/shaun-smith/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/john-aves/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/andy-milligan/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/joe-wheeler/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/benelux/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/hong-kong/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/contact-centre-customer-experience-software/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/australia/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/brazil/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/usa/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/belgium/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/estonia/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/finland/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/poland/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/our-global-partners/uk-rest-of-europe/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/gain-insight-customer-experience-research/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/gain-insight-customer-experience-research/organisational-alignment-survey/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/define-your-brand-promise/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/design-your-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/organisational-alignment/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/communicate-the-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/customer-experience-training/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/customer-experience-training/customer-experience-training-for-managers/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/customer-experience-training/customer-experience-training-for-front-line-employees/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/measuring-the-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/leading-your-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-conference-speaker/managing-your-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-conference-speaker/living-the-brand/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-conference-speaker/uncommon-practice-in-business/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-conference-speaker/the-power-of-instinct-in-business/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-events/the-international-customer-experience-management-program/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/shaun-smith</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/john-aves</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/andy-milligan</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/joe-wheeler</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/peter-simpson</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/customer-experience-team/linda-moir</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/our-services/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2009/03/shaunsmith2009.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/testimonials</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-events/cincom-ibm-seminar</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/conference-speaker/customer-experience-events/the-international-customer-experience-management-program</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-ideascustomer-experience-ideas/customer-experience-articles/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/top-10-tips.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/defining_cem_white_paper_eng.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/customerloyalty.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/uncommon-practice-assessment.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/orgalignment.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/people.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/cincom_white_paper.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/mce-execsummary.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/uncommpractice.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/sftd-reviews.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cem-tips/key-topics/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/ba-customer-complaint/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-complaint-handling/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-empathy/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/the-customer-experience-blog/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/08/brands-trust-choice-from-one-way-to-two-way-street/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/07/empathy-or-apathy-in-the-contact-centre/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/06/the-solution-to-measuring-the-roi-of-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-experience-investment-in-the-contact-centre/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-experience-roi-model/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/return-on-investment/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/05/hospital-customer-experience-part-2/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/daniel-kahnemann/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/hospital-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/peak-end-rule/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cx-blog/page/2/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/customerthinkccarticlev2.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/08/uncomm3.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/pr-cem-cincomandshaunsmithpartner.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/04/what-is-the-future-for-contact-centre-offshoring/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/croatian-creativity/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/the-fifth-p-brands-and-branding-revisited/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/time-to-dip-your-beak-in-the-water/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/why-your-sales-are-failing-and-what-you-need-to-do-about-it/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/08/empathy-soft-skill-or-hard-headed/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials-2</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials-3</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials-4</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials-5</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/about-us/our-clients/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/testimonials</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/virginia-choi</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/phil-dourado</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/dave-dulson</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/janine-dyer</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/joe-espana</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/vanessa-hamilton</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/sally-hopgood</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/susan-johnson</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/jane-palmer</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/rob-smith</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/customer-experience-management/associate-consultants/claudio-toyama</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/customer-experience-research.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/oas.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/brand-promise.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/communicate-the-customer-experience/gaininsightCER.html</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/communicate-the-customer-experience/brandpromise.html</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/communicate-the-customer-experience/designcustexp.html</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/communicate-the-customer-experience/alignorgansiation.html</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/communicate-the-customer-experience/custumorexptrain.html</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/what-we-do/customer-experience/communicate-the-customer-experience/measureCE.html</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/07/ourapproach.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/08/brands-trust-choice-from-one-way-to-two-way-street/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/07/empathy-or-apathy-in-the-contact-centre/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/06/the-solution-to-measuring-the-roi-of-customer-experience/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/05/hospital-customer-experience-part-2/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/01/customer-expierence-in-the-health-service-patient-by-name-but-not-by-nature/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2009/01/patient-by-name-jan5-full-article.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/daniel-kahneman/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/health-service-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/patient-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2009/03/customer_experience_management_tool.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2009/03/implementing-cem-poland.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/cem-self-assessment-tool/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-experience-in-eastern-europe/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/harvard-business-review/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/icpe/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/one2play/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/polish-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/brands-and-branding/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/building-brand-loyalty/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/carlson-marketing-group/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/easyjet/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/twitter/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/increase-sales/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/sales-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cx-blog/page/3/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/04/what-is-the-future-for-contact-centre-offshoring/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/croatian-creativity/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/the-fifth-p-brands-and-branding-revisited/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/time-to-dip-your-beak-in-the-water/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/why-your-sales-are-failing-and-what-you-need-to-do-about-it/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/01/customer-expierence-in-the-health-service-patient-by-name-but-not-by-nature/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/how-to-avoid-your-luxury-brand-becoming-an-expensive-commodity/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2009/03/luxury-article-mycustomer.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/02/how-to-be-a-genius-stand-on-the-shoulders-of-giants/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/02/hows-your-emotional-bonding/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2009/02/cincom-ibm-event_shaun-smith-final.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-bonding/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-retention/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/01/what-are-you-doing-differently-this-year/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/07/ten-ways-to-beat-the-recession/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-experience-and-the-contact-centre/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-loyalty-in-2009/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/keeping-customers-in-a-downturn/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/01/invitation-cincomibm-london-event-january-27th/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cx-blog/page/4/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/03/how-to-avoid-your-luxury-brand-becoming-an-expensive-commodity/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/02/how-to-be-a-genius-stand-on-the-shoulders-of-giants/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/02/hows-your-emotional-bonding/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/01/what-are-you-doing-differently-this-year/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/07/ten-ways-to-beat-the-recession/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/11/be-bold-be-brave-be-different-contact-centres-are-growing-up/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/11/cca-speech.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/11/syus0804024-draft.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/call-centre/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/cca/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/cincom/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2009/01/invitation-cincomibm-london-event-january-27th/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/12/where-value-comes-from/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/12/shaunsmithpolandworkshoparticle.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/wp-content/uploads/2008/12/poland-presentation-compatibility-mode21.pdf</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/10/bransons-to-do-list/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/branson-and-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/richard-branson/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/strategy/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/09/where-does-value-come-from/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/branson/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/creating-value/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-innovation/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/ibm-ceo-survey/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/innovation/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/the-enterprise-of-the-future/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/virgin-atlantic/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cx-blog/page/5/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/11/be-bold-be-brave-be-different-contact-centres-are-growing-up/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/12/where-value-comes-from/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/10/bransons-to-do-list/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/09/where-does-value-come-from/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/09/customer-experience-and-the-primacy-of-the-senses/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-experience-and-the-senses/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/designing-the-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/hotels/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/senses/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/08/uncommon-practice-not-best-practice-september-9th-london-business-forum-event/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/08/some-summer-reading/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/customer-experience-reading-material/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/base/the-six-laws-of-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/07/customer-experience-management-cem-the-new-frontier-for-the-contact-centre/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/07/brands-i-love-to-hate-ryanair-capital-one-and-ikea/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cx-blog/page/6/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/09/customer-experience-and-the-primacy-of-the-senses/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/08/uncommon-practice-not-best-practice-september-9th-london-business-forum-event/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/08/some-summer-reading/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/07/customer-experience-management-cem-the-new-frontier-for-the-contact-centre/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/07/brands-i-love-to-hate-ryanair-capital-one-and-ikea/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/06/customer-experience-management-in-the-call-centre-first-direct-shows-the-way/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/06/how-to-survive-and-thrive-during-a-downturn/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/05/the-one-thing-i-learnt-last-week/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/05/the-sales-pitch-is-dead-time-to-re-invent-selling/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cx-blog/page/7/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/06/customer-experience-management-in-the-call-centre-first-direct-shows-the-way/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/06/how-to-survive-and-thrive-during-a-downturn/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/05/the-one-thing-i-learnt-last-week/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/05/the-sales-pitch-is-dead-time-to-re-invent-selling/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/04/ten-years-on-from-the-service-profit-chain/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/04/why-customer-focus-is-good-for-the-ceos-career/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/04/be-bold-its-the-next-customer-frontier/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/03/how-bold-is-your-business/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/02/great-quote-from-the-geek-squad-marketing-is/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/cx-blog/page/8/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/04/ten-years-on-from-the-service-profit-chain/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/04/why-customer-focus-is-good-for-the-ceos-career/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/04/be-bold-its-the-next-customer-frontier/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/03/how-bold-is-your-business/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/02/great-quote-from-the-geek-squad-marketing-is/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/02/what-does-your-customer-experience-smell-like/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/02/virgins-upper-class-customer-experience/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/02/what-does-your-customer-experience-smell-like/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
<url>
  <loc>http://www.smithcoconsultancy.com/index.php/2008/02/virgins-upper-class-customer-experience/trackback/</loc>
  <lastmod>2009-09-23T13:37:04+00:00</lastmod>
  <changefreq>weekly</changefreq>
</url>
</urlset>