Speakers 2018-01-16T19:23:00+00:00
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Event Speaking

Whatever your event, we understand that it represents a significant investment for your business and that finding the right speaker is a key factor in making the occasion a success.

The team at Smith + Co offers a wealth of expertise in speaking at a wide range of event types.

With Customer Experience as a central and topical theme, each of our speakers specialises in a different aspect of this broad topic, bringing their own extensive knowledge, skills and real-life experience to life to engage, inform and entertain your audience.

Our talks can be adapted to suit a variety of event formats, from a conference keynote to executive seminars, facilitated breakfast briefings and dinner sessions as well as round-the-table debates.  We specialise in thought-provoking and collaborative events to challenge, inspire and motivate listeners, encouraging further discussion and questions.

What We Speak About

Brand Purpose - How to execute business purpose successfully by delivering a branded customer experience people love - achieving exceptional results through exceptional experiences.

The Experience Economy - The shift from products and services to experiences and the opportunities to differentiate within this shifting culture.

Enabling and inspiring your people to deliver the experience - developing a holistic strategy aligning product, process and people.

Delivering customer experience across multiple channels - the role of social and digital marketing; and the evolution of contact centre to experience centre.

Practical roadmaps for implementing and measuring the experience - what works, what doesn’t and the pitfalls to look out for.

We work with audiences of all sizes worldwide. And for non-English speakers, we're experienced in working with simultaneous translators to ensure the message hits home with full impact. That’s why we invest time prior to your event to understand your audience, your culture, your business and your objectives.

Five reasons to choose us to speak at your event

  1. The experience, expertise and authority of top practitioners in customer experience.
  2. Powerful speakers with a strong reputation for stimulating change.
  3. A commitment to simplify the theory and make it relevant to your audience.
  4. Ideas and insight into the most innovative experience practices from comparator brands.
  5. Reassurance that you're putting a top-rated speaker in front of your audience.

Watch Our Videos

| Oct 09 2015|Comments Off on Shaun Smith – Customer Experience On Purpose
| Aug 27 2015|Comments Off on Behind the Book: On Purpose | Shaun Smith
| Nov 25 2011|Comments Off on Shaun Smith – Managing the Customer Experience
MEET OUR KEYNOTE SPEAKERS

“Our delegates were riveted by what Shaun had to say and I am sure that they will take away with them many new insights on achieving brand differentiation and customer loyalty through the customer experience.​ I would like to thank Shaun for contributing to our conference’s success.”

Matt Jowlett, Leadership Strategy & Capability, RBS
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