|Where else can you go for the latest hot articles and cool ideas on customer experience?
Here’s some of the top websites that will keep you up-to-date.
lots of articles and interactive debate on every aspect of branding.
Webster Buchanan’s www.websterb.com
good for issues such as workforce alignment, CRM and process improvement.
Harvard Business Review’s www.hbr.com
one of the most comprehensive sources for articles on customer experience, marketing, organisational development and leadership.
the world’s largest online customer service membership organisation. Regular contributions from the US and UK from people who really know their stuff in the customer-focus arena – from strategic customer service to CRM to call centre management.
||Persona Global www.personaglobal.com
Features some of the most effective research tools and best-practice methodologies proven to improve organisational capability. All Persona’s products can be supported locally through its worldwide network of experts in Asia Pacific, Latin America, North America and Europe.
The Customer Management Community’s www.insightexec.com
The Customer Management Community (CMC), Europe’s leading CRM service, provides highly valuable news, information, advice and best practice case studies to help members make the most of customer management activities and improve the ROI of their CRM programmes.
GCCRM is the largest Customer Relationship Management community in Greater China. Excellent articles on CRM and customer experience management.
Customer Think’s www.customerthink.com
The world’s No. 1 online community focused on Customer Relationship Management, and also featuring regular articles and commentary on customer experience practice