Smith+Co is headed up Shaun Smith, one of the leading authorities in customer experience. Unlike many consultancies, we don't employ an army of full-time consultants, analysts and researchers. Instead, we support our clients through an international network of implementation partners and subject matter experts. This enables us to bring together exactly the right team with the best expertise and industry experience for each client and project and to do so in a way that allows us to be much more cost-effective.
Smith+Co also offers a Speaker division. Our speakers delivers conference speeches, facilitate management seminars and design and deliver executive workshops worldwide. The team are experts in communicating, stimulating and engaging management teams and frontline employees behind the customer experience. See more about our speakers