Case studies
B2B Customer Experience Excellence Pays Off For eNett
eNett are a fast growing global financial technology company, specialising in B2B payments in the travel sector. Working with some of the world's largest travel agents, including Booking.com, they provide an efficient and cost effective
Read more
Corona Energy Re-energises The Customer Experience for B2B Markets
Corona Energy is a leading independent energy supplier to the UK commercial, industrial and public sectors. Since inception in 1995 Corona has stayed true to a strong set of values which encourage employees
Read more
Estée Lauder Strengthens Customer Experience Across Brands
In February 2015 the UK arm of global luxury cosmetics giant, Estée Lauder, began work on strengthening the customer experience across its brands. Partnering with Smith+Co, leading brands such as Clinique and MAC set out
Read more
Richmond Housing Case Study
How does an organisation, operating in a price-sensitive market offering the much less glamorous and usually commoditised product of social housing; deliver a distinctive customer experience? Is it possible to be purpose-led on a tight
Read more
