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FEATURED CASE STUDY
Making it Memorable
Important Customer Experience Lessons for Retailers
There is no doubt about it, the pressure is on for UK retailers in 2017. The Government's plan to hike rates for high-street shops will inevitably have an impact on their costs and feed through to higher prices for the consumer. We need to be given a valid reason for not shopping around for the cheapest price, or indeed just simply clicking on Amazon. So in order to build customer loyalty, retailers need to look for ways of making the shopping experience truly memorable if they are to survive. 'Ok' is no longer good enough. As consumers, we're not only looking for much more, we now expect it.
B2B Customer Experience Excellence Pays Off For eNett
eNett are a fast growing global financial technology company, specialising in B2B payments in the travel sector. Working with some of the world's largest travel agents, including Booking.com, they provide an efficient and cost effective
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Corona Energy Re-energises The Customer Experience for B2B Markets
Corona Energy is a leading independent energy supplier to the UK commercial, industrial and public sectors. Since inception in 1995 Corona has stayed true to a strong set of values which encourage employees
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Estée Lauder Strengthens Customer Experience Across Brands
In February 2015 the UK arm of global luxury cosmetics giant, Estée Lauder, began work on strengthening the customer experience across its brands. Partnering with Smith+Co, leading brands such as Clinique and MAC set out
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