Our Team 2018-03-05T11:06:52+00:00
Our experts have established their reputations by working with leadership teams around the world to deliver memorable, distinctive and purposeful customer experiences. Whether it's customer experience strategy and implementation, translating customer insight into experience design, or brand alignment – our experts have the tools and experience to support you.

Our Experts

Shaun Smith photo

Shaun Smith

Linda Moir photo

Linda Moir

Sophie Langham photo

Sophie Langham

Claudio Toyama photo

Claudio Toyama

Francesca Danzi photo

Francesca Danzi

Alex Willmott photo

Alex Willmott

Lynn Russell photo

Lynn Russell

Alison Battisby photo

Alison Battisby

If you're looking for specific help on customer experience strategy and how to implement it through your people, our expert team has a breadth of experience across a variety of markets.

“I've had the pleasure of working with smith+co several times in the past, and recently worked with them on a project at RBS. They exceeded both mine and my board's expectations, and delivered a fantastic result. Smith+co are not only experts in their field, but very creative and innovative thinkers and a huge asset to any business change initiative.”

Trent Fulcher, Head of Strategy, RBSIF
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