Our Team 2018-01-16T19:11:24+00:00
Our experts have established their reputations by working with leadership teams around the world to deliver memorable, distinctive and purposeful customer experiences. Whether it's customer experience strategy and implementation, translating customer insight into experience design, or brand alignment – our experts have the tools and experience to support you.

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Shaun Smith

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Linda Moir

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Sophie Langham

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Claudio Toyama

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Francesca Danzi

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Alex Willmott

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Lynn Russell

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Alison Battisby

If you're looking for specific help on customer experience strategy and how to implement it through your people, our expert team has a breadth of experience across a variety of markets.
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“I've had the pleasure of working with smith+co several times in the past, and recently worked with them on a project at RBS. They exceeded both mine and my board's expectations, and delivered a fantastic result. Smith+co are not only experts in their field, but very creative and innovative thinkers and a huge asset to any business change initiative.”

Trent Fulcher, Head of Strategy, RBSIF
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