Testimonials2019-09-04T11:13:47+01:00

What Our Clients Think

“I have worked with many consultants, but Smith+Co are unquestionably the best. Based on the very first workshop they conducted for us, our organization became smarter about our customers - and keenly aware of the gaps our current servicing of them resulted in vis-à-vis their expectations. Shaun was a great teacher, leaving our organization more informed and more focused. I would hire them again in an instant.”

Susan Phillips, VP Global Marketing
“Smith+Co developed a programme that went beyond the customer experience and helped us to design training that really engaged and brought the whole brand to life. The ‘Personality Experience’ has now been successfully rolled out across GB and the positive impact on both employee and customer experience has had a direct impact on commercial performance. Smith+Co are experts in this area and every member of the team was a pleasure to work with. I would not hesitate to recommend them.”​

Sarah Fussey - Marketing Director, Best Western

“To embark on a purpose that is to mobilise the entire organisation is a leap of faith and requires strong leadership and the support of organisations such as Smith+Co to take you on this incredible journey”​

Patrick Dempsey OBE - MD Whitbread Hotels & Restaurants

The support, guidance and direction given by Smith+Co have enabled us to create a positive change in the selling culture within the Waterstones business. The approach they took has ensured buy-in at all levels within the business.

Smith+Co have a deep understanding of the complexities of customer experience and were extremely effective in helping us to build our brand around customer experience. I recommend that companies focusing on customer experience take advantage of their expertise.

“Smith+Co created an end-to-end view of our most valuable customers' experience across their life-cycle using our NPS data”

Due to their insights and leadership we not only created an experience which had shared ownership, which drove changes to consistently deliver basics, but was on brand, differentiated and focused our resources and finances to only over-deliver at the key points which made the biggest difference to our customers and our business success.