Testimonials2018-08-17T10:50:40+01:00

What Our Clients Think

“I have worked with many consultants, but Smith+Co are unquestionably the best. Based on the very first workshop they conducted for us, our organization became smarter about our customers - and keenly aware of the gaps our current servicing of them resulted in vis-à-vis their expectations. Shaun was a great teacher, leaving our organization more informed and more focused. I would hire them again in an instant.”

Susan Phillips, VP Global Marketing
“We have had an historic year on many fronts and it is due in part to you and your team's strong support. Thank you so much for your wonderful partnership.”

Angela Ahrendts, CEO Burberry

I have worked with many consultants, but Smith+Co are unquestionably the best. Based on the very first workshop they conducted for us, our organization became smarter about our customers - and keenly aware of the gaps our current servicing of them resulted in vis-à-vis their expectations. Shaun was a great teacher, leaving our organization more informed and more focused. I would hire them again in an instant.”

Susan Phillips, VP Global, Marketing

“Always forthcoming with great ideas”
“Smith+Co have been working with us on our contact centre solution, Service Cloud. They immersed themselves in our messaging and took the time to really get to know our strategy, enabling them to act as a true partner, always forthcoming with great ideas.”

Marie Byrne – Marketing Manager, Salesforce.com

“Helped us raise the bar on what to deliver”
“Smith+Co helped us turn high-level brand strategy into specific elements of a new branded customer experience that could be delivered in complex operational situations. Their ability to draw on a broad range of perspectives from within and outside our sector helped us raise the bar on what to deliver and consider new ways to make it happen.”

Peter Gowers – CEO, IHG

I've had the pleasure of working with Smith+Co several times in the past, and recently worked with them on a project at RBS. They exceeded both mine and my board's expectations, and delivered a fantastic result. Smith+Co are not only experts in their field, but very creative and innovative thinkers and a huge asset to any business change initiative.”

Trent Fulcher – Head of Strategy, RBSIF

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