What Our Clients Think

“I have worked with many consultants, but Smith+Co are unquestionably the best. Based on the very first workshop they conducted for us, our organization became smarter about our customers - and keenly aware of the gaps our current servicing of them resulted in vis-à-vis their expectations. Shaun was a great teacher, leaving our organization more informed and more focused. I would hire them again in an instant.”

Susan Phillips, VP Global Marketing
“Smith+Co helped us re-assess the service we were offering our customers and identify opportunities for improving customer satisfaction, by moving from a service based model to providing an ‘experience’ across each consumer touchpoint. They helped us develop a process to identify which parts of the consumer journey we should dial up through a series of benchmarking and research activities; supported in the development of the training cascade and the development of the KPI’s to measure the success. Through this process we have developed a programme across all our brands for national roll-out”​

Chris Good - President UK and Ireland, The Estee Lauder Companies

“Great insight and innovative thinking”

Smith+Co have supported my businesses over many years providing great insight and innovative thinking. Whether consulting or speaking they provide leading-edge thinking, inspiring teams.