Richmond Housing Case Study

How does an organisation, operating in a price-sensitive market offering the much less glamorous and usually commoditised product of social housing; deliver a distinctive customer experience? Is it possible to be purpose-led on a tight budget? Smith+Co spoke with RHP housing to find out if size and deep pockets really do matter when it comes to having a higher purpose and delivering a distinctive experience.

| 2017-09-27T15:59:18+00:00 Sep 08 2017|Blog|

About the Author

Over the last 15 years, Shaun has defined much of the thinking and methodology around customer experience. He continues to speak, write, consult and provokeFind out more

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