CX Blog 2018-02-20T16:30:05+00:00

Latest Posts


Brands Need Causes

How not to forget business essentials
Sophie Langham | Jun 06 2017 | Comments off
It might sound like an extract from a socialist party manifesto, but it turns out that 63% of consumers believe brands have a responsibility to give back to society. Recent MediaCom research also found that half of their 2000 interviewees would pay more for a brand that supports a cause that is important to them.

The need for boldness

By | Jan 30 2018|

“The purposeful, intentional and consistent implementation of customer experience is the staple diet for market leading brands.” According to Forrester’s 2017 CX Index™,
Read more

Posts by Month

Recent Comments

Why Steve Jobs Never Listened to Customers

Feb 19 2018|0 Comments

The Man City Lessons

Feb 09 2018|0 Comments

The need for boldness

Jan 30 2018|0 Comments

Recent Tweets

“Smith+Co have a deep understanding of the complexities of customer experience and were extremely effective in helping us to build our brand around customer experience. I recommend that companies focusing on customer experience take advantage of their expertise.”

Lorena Baker Harris, Director Corporate Marketing
See More Testimonials

Send Us An Email