DEFAULT – Blog Posts

The Man City Lessons

For those who are unfamiliar with English Premier League football, there has been one team that has clearly stood out this season - Manchester City. On the pitch their explosive approach to attacking and their
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| 2018-02-09T13:13:55+00:00 Feb 09 2018|Blog|

The need for boldness

“The purposeful, intentional and consistent implementation of customer experience is the staple diet for market leading brands.” According to Forrester’s 2017 CX Index™, customer experience quality has plateaued or declined for most industries and companies.
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| 2018-01-30T12:41:49+00:00 Jan 30 2018|Blog|

Hubris and Humility

Consultancy.uk have just reported on a customer experience survey conducted by Capgemini with 450 executives and 3,300 consumers across eight countries. Whilst the research base isn’t huge at the country level, it does reveal some
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| 2017-10-26T16:34:06+00:00 Aug 10 2017|Blog|