CX Blog2019-04-12T14:50:54+01:00

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Survival Tips for Stagnant Retailers

How long will WH Smith survive on a cheap chocolate model?
Shaun Smith | Aug 02 2018
WH Smith Staff at the till: “Would you like a bar of chocolate as well?” Customer: “No, I’d like you to stop wasting my time and sort your service out, because it’s a joke.”

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