+44 (0)207 064 0775|jd@smithcoconsultancy.com
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Building Customer Experience Basics

Part One - Thank You The words ‘thank you’, and the even bigger notion that sits behind the words; to be thankful – have pretty much disappeared from the customer experience. It’s a real rarity to
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Shaun Smith| 2018-04-06T14:10:38+00:00 Apr 06 2018|Blog|
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Brands Need Causes

It might sound like an extract from a socialist party manifesto, but it turns out that 63% of consumers believe brands have a responsibility to give back to society. Recent MediaCom research also found that
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Alison Battisby| 2017-10-19T14:33:57+00:00 Jul 31 2017|Blog, Featured|
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