Building Customer Experience Basics
Part One - Thank You The words ‘thank you’, and the even bigger notion that sits behind the words; to be thankful – have pretty much disappeared from the customer experience. It’s a real rarity to
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Brands Need Causes
It might sound like an extract from a socialist party manifesto, but it turns out that 63% of consumers believe brands have a responsibility to give back to society. Recent MediaCom research also found that
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