About Our Speakers
Our experts have established their reputations by working with leadership teams around the world to deliver memorable, distinctive and purposeful customer experiences.
Whether it's customer experience strategy and implementation, translating customer insight into experience design, or brand alignment – our experts have the tools and experience to support you.
Keynote Speakers
experience thought-leader.
How do you inspire people to think innovatively about creating and delivering a distinctive customer experience? Shaun is widely regarded as one of the top customer experience speakers and is a firm advocate of the 'uncommon practice' approach to defining customer experience.
Managing Partner, Smith + Co
Founding Partner, The Caffeine Partnership
A brand expert with twenty years of experience in connecting
brand strategy to the CX. The world of branding has become so complex that many people forget the basic principles that make a great brand. Andy's worked in the world of branding for over 20 years. And in amongst its growing craziness and complexity, it's good to have a speaker who keeps it simple, stimulating and highly practical.
for the London Olympic Games.
How do you mobilise your people to capture the hearts and minds of your customers and deliver 'the greatest show on earth'? Linda led the Event Services team at the London Olympics where 15,000 volunteer Games Makers hosted 9 million spectators, shattering the belief that British people don't do service.
We know it can be daunting selecting a speaker; you’ve got your reputation resting on it. So have we. If we don’t think we’re the best fit for you, we’ll tell you and, if possible, we’ll try to point you to someone else who can help.
You get our 100% guarantee we won’t give you the hard sell or bug you with endless follow-up calls. But the best way of finding out if we can help, is to ask.
Contact us t: +44 (0) 20 3 146 6896 e: jl@smithcoconsultancy.com
Five reasons to choose Smith+Co speakers
See more on how we can help rally your people behind you customer experience strategy
