Best Western

“Smith & Co developed a programme that went beyond the customer experience and helped us to design training that really engaged and brought the whole brand to life. The ‘Personality Experience’ has now been successfully
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| 2018-01-16T15:42:34+00:00 Jan 15 2018|Uncategorised|

Whitbread

“To embark on a purpose that is to mobilise the entire organisation is a leap of faith and requires strong leadership and the support of organisations such as Smith+Co to take you on this incredible
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| 2018-01-16T15:42:30+00:00 Jan 15 2018|Uncategorised|

Rentokil Initial

“Great insight and innovative thinking” Smith+Co have supported my businesses over many years providing great insight and innovative thinking. Whether consulting or speaking they provide leading-edge thinking, inspiring teams.

| 2018-01-16T09:51:03+00:00 Nov 14 2017|Uncategorised|

Waterstones

The support, guidance and direction given by smith+co have enabled us to create a positive change in the selling culture within the Waterstones business. The approach they took has ensured buy-in at all levels within
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| 2018-01-16T09:50:29+00:00 Nov 14 2017|Uncategorised|

Convergys

Smith+Co have a deep understanding of the complexities of customer experience and were extremely effective in helping us to build our brand around customer experience. I recommend that companies focusing on customer experience take advantage
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| 2017-12-07T16:03:41+00:00 Nov 14 2017|Uncategorised|

Symantec

“Smith+Co created an end-to-end view of our most valuable customers' experience across their life-cycle using our NPS data” Due to their insights and leadership we not only created an experience which had shared ownership, which
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| 2017-12-11T15:21:44+00:00 Nov 14 2017|Uncategorised|