CEM+ Employee Experience Survey

A simple, quick tool to help you identify what helps or hinders your organisation in delivering a distinctive customer experience.

Many organisations fail to execute customer experience successfully because they fail to align their processes and people. And you can’t do this successfully without listening to your people and understanding what helps or hinders them in delivering a great experience. CEM+ can help.

The CEM+ employee experience survey is a simple, quick tool to help you identify what helps or hinders your organisation in delivering a distinctive customer experience. It will help you:

  • identify the gap between desired performance and current organisational capability, and give you a very clear picture on where weak alignment is hindering your success.
  • evaluate the extent to which your people are aligned with your customer experience strategy and what you need to do to engage them to deliver it.
  • evaluate the existing employee experience and identify gaps in training, communication, technology and HR processes and policies.

The CEM+ employee survey builds on our more extensive Organisational Alignment Survey* which has been used by over 400 organisations worldwide. Although our latest survey is geared specifically to customer experience implementation, it still uses the same proprietary methodology based on the 12 key factors critical to organisational success.

*The OAS was independently validated by Dr David Matsumoto of San Francisco State University, based on correlated responses from over 23,000 OAS® respondents from 52 companies, across 20 countries. This survey is distributed by Persona Global.

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